Shipping Policy

At Vibfa, we are committed to delivering your order safely and on time. This policy outlines our shipping destinations, timelines, fees, tracking process, and more, so you can shop with confidence.

1. Delivery Destinations

Domestic Shipping (U.S.)

We ship to all 50 U.S. states, including Alaska and Hawaii.

International Shipping

We offer international shipping to selected countries. Please click the globe icon at the bottom of our website to see the available countries.

2. Order Handling and Processing

  • Processing Time: Orders are processed within 1–2 business days after confirmation.
  • Holiday Delays: Processing may take longer during high-volume periods or promotions.
  • Cutoff Times:
    • Orders placed before 12:00 PM CST are processed the same day.
    • Orders placed after 12:00 PM CST are processed the next business day.

3. Shipping Options & Fees

Shipping Method Cost Estimated Delivery Coverage
Standard Shipping (U.S.) $5.95 3–5 business days All U.S. states
International Shipping $12.98 10–20 business days Selected countries

Free Shipping

We offer free standard shipping for U.S. orders that meet a certain minimum purchase threshold.
Check the homepage or shopping cart to see if your order qualifies.

4. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can monitor your shipment via the link provided or through your Vibfa account.
If you encounter tracking issues, please contact us at contact@vibfa.com or call +1 (659) 282-8959.

5. International Customs & Import Fees

  • Duties & Taxes: International orders may be subject to import duties and taxes upon arrival, which are not included in your order total and must be paid by the recipient.
  • Customs Delays: Customs clearance may delay your delivery. Please consult your local customs office for more details.

6. Address Accuracy

Please ensure all shipping details are accurate during checkout. Errors in address information may cause delays or failed deliveries.
If you notice an error, contact us immediately. We cannot make address changes after the order has shipped.

7. Shipping Delays

While we strive to deliver within the estimated time, delays may occur due to:

  • Severe weather
  • Courier service disruptions
  • High volume during holidays or sales events

If your tracking has not updated in 2–3 days, your package is still in transit. You may also contact the carrier or reach out to our support team for updates.

8. Failed Deliveries

If a delivery fails due to an incorrect address or if the recipient is unavailable, the package may be returned to us. In such cases:

  • We will contact you to arrange redelivery.
  • Additional shipping charges may apply.

9. Damaged or Lost Packages

If your package is damaged or lost in transit, please contact us at contact@vibfa.com.
We will review the issue and offer a suitable resolution, which may include a replacement or refund.

10. Contact Us

If you have any questions or concerns about shipping, we’re here to help:

Thank you for shopping with Vibfa! We appreciate your trust and look forward to serving you again.

Last updated: August 14, 2025